Right of withdrawal

Right of withdrawal for consumers 

(A Consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither his commercial nor his independent professional activity.)


Cancellation notice


Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which: 
- in which you or a third party named by you, who is not the carrier, have taken possession of the goods or if you have ordered one or more goods within the framework of a uniform order and this is delivered uniformly or will be;
In order to exercise your right of withdrawal, you must inform us (Panorama Europe GmbH, Fichtenstrasse 70, 40233 Düsseldorf, telephone number: +49 211-302126-26, fax number: +49 211-302126-22, e-mail address: mail@espadrij. com) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached withdrawal form, but this is not mandatory. You can also electronically fill out and submit the withdrawal form or any other clear statement on our website (espadrij. com). If you make use of this option, we will inform you immediately (e.g. by e-mail) and send a confirmation of receipt of the revocation. In order to comply with the revocation period, it is sufficient that you send the notification before the revocation period expires.


Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments that we have received from you, excluding the delivery costs, without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we use the same form of payment that you used for the original transaction, unless you have agreed otherwise; in no case will you be charged any fees for this repayment. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier case. You must return or hand over the goods to us without undue delay and in any case not later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if this diminished value is due to the handling of the goods which is not necessary for checking the nature, characteristics and functioning of the goods.


Exclusion Reasons for cancellation

The right of withdrawal does not apply to contracts 
- for the supply of goods which are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- for the delivery of goods which can quickly spoil or whose expiry date would be quickly exceeded; 
- for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can not be delivered earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations on the market over which the entrepreneur has no influence;
- for the supply of newspapers, magazines or Illustrations with the exception of subscription contracts. The right of withdrawal expires prematurely in the case of contracts:
- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery; 
- for the supply of goods if, after delivery, they have been inseparably mixed with other goods because of their nature;
-for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.



Model withdrawal form


(If you want to cancel the contract, please fill out this form and send it back.)

- To Panorama Europe GmbH, Fichtenstrasse 70, 40233 Düsseldorf, fax: +49 211-302126-22, e-mail: mail@espadrij. com:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*); 
the provision of the following services (*)

- Ordered on (*); received on (*) 
- name of the consumer (s) 
- Address of the consumer (s) 
- Signature of the consumer (s) (only in case of notification on paper) 
- Date

(*) Delete where not applicable.